Shipping Policy

Last updated: 15-01-2024

At DreamSleepz, quality, comfort, and your satisfaction are our top priorities. Our team works daily to ensure your order is shipped quickly and reliably – with free shipping, of course.

Order Processing & Shipping Procedure

Once your order is received, our team begins processing it within 1–3 business days.
As soon as your package has been shipped, you will receive an email with a tracking link to monitor your shipment at any time.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Costs

We cover all shipping costs – every order is delivered free of charge, regardless of order value or destination country.

Delivery Times by Region

We work with reliable shipping partners to ensure smooth delivery. Delivery times may vary slightly depending on your region and local carriers.

Your order typically arrives 4–9 business days after shipping.

Including processing time, the total delivery time is usually 5 to 12 business days.

Important Notes

Please ensure your shipping address is complete and correct. Incorrect details may lead to delivery delays, which we cannot compensate.
Holidays or regional circumstances may affect delivery times.
Once your order is shipped, changes or cancellations are no longer possible.
We do not deliver to P.O. boxes.
Any potential import duties or additional fees are the responsibility of the customer.

Shipping Protection PolicyAt DreamSleepz, we do everything we can to ensure your order is handled carefully and delivered safely. For additional peace of mind, we offer an optional shipping protection service during checkout. This document outlines our policy regarding this service.

CoverageShipping Protection provides coverage in case your package is lost, stolen, or damaged during transit. If an issue occurs while the package is in transit, we will work with you to resolve the situation, which may include sending a replacement item or issuing a refund for the affected product.

Non-Refundable Service
Shipping Protection is an optional service that can be added during checkout. Once purchased, the Shipping Protection fee is non-refundable, regardless of the delivery status of the order or whether a claim is made.

Claims Process
If your order arrives damaged, please contact our customer support team within 7 days of receiving the package.If your package is lost or has not arrived, please contact us within 14 days after the expected delivery date.

To process a claim, we may request supporting documentation, such as:

Photos of the damaged product and packaging
Order details
Any additional information required to review the claim

ExclusionsShipping Protection does not cover:

Shipping delays
Indirect or consequential damages
Damage that did not occur during transit

By adding Shipping Protection to your order at checkout, you acknowledge and accept the terms outlined in this policy, including that the Shipping Protection service is non-refundable.

Contact

If you have questions about shipping or your order, our team is happy to help:

Email: hello@dreamsleepz.com

Address:

Hambakenwetering 1 5231 DD ’s-Hertogenbosch, Netherlands (note: no return address)